Question 1

How do I book a doctor's appointment online?

Accepted Answer

Sign in as a patient, open Book Appointment, pick a doctor, then choose an available date and time. The system blocks past slots and double-bookings in real time.

Question 2

How does the AI Symptom Checker work and is it safe?

Accepted Answer

Patients describe symptoms in plain language and the AI returns a triage level (self-care, see a doctor, or urgent care) plus possible explanations. It is informational only — not a diagnosis.

Question 3

How do I request an emergency ambulance?

Accepted Answer

Open the Emergency Ambulance page, allow location access, pick a hospital destination, then tap SOS. You'll see the three nearest ambulances with ETAs and live pricing.

Question 4

What's the difference between minor and major medicine requests?

Accepted Answer

Minor medicines can be ordered directly and produce an instant transaction receipt. Major medicines require doctor approval before the receptionist can fulfill the order.

Question 5

How do I cancel or reschedule an appointment?

Accepted Answer

Open My Appointments, find the booking, and use Cancel. To reschedule, cancel the existing slot and book a new one — both actions notify the clinic team.

Question 6

How do clinic receptionists manage the daily schedule?

Accepted Answer

Receptionists see a 7-day grid of appointments with per-patient status dropdowns, plus today's check-ins, completed visits, patient queue, and preliminary checkups in one dashboard.

Question 7

How do doctors review medical records (Dx, Sx, Rx)?

Accepted Answer

On the Records page, each entry is labelled in full: Dx (Diagnosis), Sx (Symptoms), Rx (Prescription). Doctors can search by patient name and filter the list.

Question 8

How do admins approve new doctor registrations?

Accepted Answer

Admins open Doctor Approvals, review the doctor's profile and license details, then approve or reject. Approval is performed by an admin-gated server function — never from the client alone.

Question 9

What patient data is protected and how?

Accepted Answer

All patient data is protected by row-level security policies, scoped to the patient and the staff actively caring for them. Sensitive doctor license numbers are not publicly readable.

Question 10

How does ambulance dispatch and tracking work?

Accepted Answer

Patients pick from the three nearest ambulances. The chosen driver accepts the request, and patient, driver, and admin dashboards all see the same live map with road-following routes.

Question 11

How do I reset my password or fix sign-in issues?

Accepted Answer

Use the Sign In page and confirm you registered with the same email. New patient accounts are auto-confirmed, so registration and sign-in use the same credentials.

Question 12

Can I use CareAid on mobile?

Accepted Answer

Yes. Every page is responsive and works in any modern mobile browser. A floating AI chat assistant is available in the bottom-right corner on every page when signed in.

How can we help?

Appointments
2

AI Assistant
1

Ambulance
2

Medicines
1

Patients
2

Doctors
1

Account
3